Billy Bishop Toronto City Airport has achieved top honors, being named the Best Airport in Canada for 2024 according to the latest AirHelp Score Report.
This prestigious recognition comes from a thorough, data-driven evaluation of international airports, focusing on service quality, on-time performance, claims processing, and the quality of food and shops available.
Exciting news! @BBishopAirport was named the Best Airport in Canada in the 2024 AirHelp Score Report. This report evaluates international airports based on service quality, on-time performance, claims processing and food and shops.
— Billy Bishop Toronto City Airport (@BBishopAirport) July 10, 2024
Thank you to our @PorterAirlines and @AirCanada… pic.twitter.com/NqcPomrYkP
Billy Bishop Toronto City Airport, an island airfield known for its convenience and service quality, has outperformed other Canadian airports in this year’s rankings. With an impressive overall score of 7.57 out of 10, Billy Bishop has secured its place as the best in the country, surpassing Calgary Airport (7.54) and Vancouver Airport (7.3), which took second and third place, respectively.
Breaking down the scores, Billy Bishop received an 8.2 for overall customer opinion, a 7.8 for food and retail selection, and a 7.2 for on-time performance. These high marks reflect the airport’s dedication to providing an excellent travel experience.
In the global context, Billy Bishop ranked 124th out of 239 hubs, a respectable position considering the competition. Notably, it performed significantly better than Toronto Pearson International Airport, which came in at 227th with an overall score of 6.95. Pearson’s individual scores included a 7.4 for customer opinion, a 7.8 for food and shops, and a 6.5 for on-time performance.
Billy Bishop Toronto City Airport’s achievement underscores its commitment to quality service and customer satisfaction, making it a standout choice for travellers in Canada and beyond.
“To be recognized as Canada’s Best Airport by AirHelp speaks volumes about our approach to customer service, our unbeatable convenience and the passenger experience that makes Billy Bishop Toronto City Airport truly unique,” said RJ Steenstra, President and CEO of PortsToronto, owner and operator of Billy Bishop Toronto City Airport.
“Ranking first in Canada, and among the world’s best internationally, underscores what so many in Toronto already know – that our downtown airport is a valuable asset that provides the connectivity, opportunities and experience that make our city world class,” said Steenstra.
AirHelp, an organization dedicated to enhancing passenger travel experiences, surveyed passengers from May 1, 2023, to April 30, 2024, gathering feedback on their most recently used airports. This survey covered 239 airports globally, assessing critical factors such as on-time performance, customer feedback, and the quality of food and shopping options.
Each year, AirHelp ranks the world’s top airports based on these criteria, ensuring that passengers can make informed decisions about their travel plans. Their mission is to provide a comprehensive assessment of each airport’s efficiency, services, and amenities, aiming to improve the overall passenger experience.
